TFCU Online Services

To solve this issue:

• Close all browser windows
• Reset or clear the cache of your internet browser
• Restart your browser
• Try to log in again
If you are still having trouble, feel free to contact us during our regular business hours by telephone at (818) 973-4900 or by email at [email protected]. When you’re ready, we’ll help you through the process of setting up your accounts online. At Technicolor FCU, we are always “Your partner on the path to financial success.”

No need to waste stamps or visit multiple websites—ePay lets you make all your payments in one place. Take control of your finances and schedule regular payments for everything from TFCU loans to your phone or cable bill.

• 24/7 online account access
• Enhanced login security updated
• Easy to add payees
• Access your bills through “Bill Presentment”
• More than 5,000 popular electronic billers
• Schedule one-time or recurring payments
• View images of cleared checks
• View payment history up to the minute
• View, edit, and cancel pending payments
• Email reminders of payment activity
• Submit payment inquiries with the click of a button
• Free service with Spectrum Plus checking

Login to Online Banking and click on “ePay” on the top blue navigation bar. Members can access our ePay Service Department by calling (818) 973-4900 during our regular business hours. Schedule payments 5 to 7 days prior to payment due date for merchant processing. Members can access our ePay Service Department by contacting the credit union at (818) 973-4900 during our regular business hours.

Depositing checks to paying bills, our free app makes it easy to handle your finances wherever you are. Available for iOS, Android and Kindle devices.

Download the app:

• Apple iPhone/iPad/iPod (iOS)
• Android phones & tablets
• Amazon Kindle

Need help using our mobile app? Email [email protected]. and we’ll be glad to help you get started.

• Remotely deposit checks 24/7
• Transfer money between your accounts
• Pay bills using Bill Pay
• View your account balances
• Find a branch and over 30,000 ATMs nearby

Making payments with your iOS device has never been easier! Members that currently own an Apple iPhone 6, iPhone 6 Plus, or the new Apple Watch, can link their MasterCard^®debit car and VISA^® credit cards and make payments securely right from their devices.

Apple developed an entirely new way to make purchases using an iPhone 6 and iPhone 6 Plus. The technology uses a built-in application in iOS (the iPhone’s operating system) to securely save your card information. The best part is, your stored card is safer to use because the card number is hidden from secret cameras and skimming devices, and can’t be stolen from your wallet without taking your finger as well.

The phone knows when you are near an eligible Apple Pay terminal, so all you have to do is:

1. Open the iPhone “Passbook” application;
2. Click on your Technicolor FCU Debit Card Image;
3. Place your iPhone next to the payment terminal;
4. Wait for the “Pay with TouchID” message to pop up;
5. Place your finger on the iPhone finger scanner;
6. Hold your finger in place until the phone tells you the transaction is complete;
7. Do NOT enter your PIN; run all transactions as “credit” as your PIN will not work with Apple Pay.

To set up Apple Pay, just open the “Settings” application, click on “Passbook & Apple Pay”, then click “Add Credit or Debit Card”. From there you can scan your card or manually enter the numbers in.

After your card is entered, you may need to contact us during our regular business hours to activate your card. You can do so by calling us at (818) 973-4900 during our regular business hours. If you have any trouble email us at [email protected] and we’ll do our best to help. For more information, you may also download our Apple Pay FAQ.

Apple Pay currently works with a variety of merchants. We cannot guarantee that all merchants will accept Apple Pay as this technology is new to them as well. Some of the participating companies include: The Apple Store, McDonald’s, Bloomingdales, Macy’s, Sephora, Petco, Panera Bread, Sprouts Markets, Staples, Nike, Walgreens, Subway, Whole Foods, Marriot and more.

The reason we require you to contact us during our business hours is to protect your account from unauthorized access. Once your card is provisioned in Apple Pay, it will be significantly more secure than carrying around a plastic card. However, if someone were to steal your full card information, they can use that to make purchases on your account, including through Apple Pay. We strongly encourage you to protect your plastic card and always be on the lookout for potential criminals and skimming devices that may try to swipe your card information. Using Apple Pay will help to reduce the potential for fraud while providing you with a more convenient payment option. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc. If you need help learning about how to use our new service, just email us at [email protected] and we’ll be glad to help you get started.

eStatements can eliminate the problem of having statements lost in the mail. Even if your eStatements reminder email (which generates on the first day of each calendar month) gets lost in your junk/SPAM email box, your statement will still be available for you to view in online banking. These statements are available for downloading and printing (we recommend printing it and not storing the file on your computer for security reasons) for a limited number of months so we encourage our members to access and store their statements as soon as they are ready. If you have any questions or special concerns please contact us at (818) 973-4900 or by email at [email protected]. We sincerely appreciate your support to help the credit union save the environment!

1. Login to Online Banking from our Homepage
2. Click “Online Statements”
3. Click “Delivery Options”
4. Select “Online Statements” for each account type
5. Click “Submit Changes”

TFCU goes to extraordinary lengths to ensure the security of your accounts and personal information. When you switch to eStatements, you can add an extra layer of security to your accounts. While paper mail can be lost, stolen or tampered with, our secure eStatements can only be accessed from within your online banking account, which means that a thief would have to get past your unique member number and password, in addition to our Multi-Factor Authentication (MFA) security protocols. In addition, we never send your eStatements within the email itself; we only send a reminder that your statement is ready to view in Online Banking. This keeps your personal information behind our secure firewall that only you can access. We recommend that our members use an internet browser that utilizes “private” or “secure” browsing modes where their computers do not “cache” or “store” information viewed on their computer.

eAlerts is an outstanding tool that can help you manage your account on the go. Even when you are not in front of a computer and logged into online banking, eAlerts can help you:

• Email and text message notifications
• Balance updates
• Minimum balance notification
• Withdrawals
• Other important account alerts

To sign up, login to online banking and click on “Account Access” on the top blue navigation bar, and then click on “Notifications” to set up eAlerts.

Reorder checks faster than you can write one—and order leather checkbook covers, too. We’ll deduct fees from your TFCU checking account. Order yours today.

Deposit your paycheck automatically and eliminate the need to drive to the credit union. You can opt to deposit all of your paycheck or a specific dollar amount per pay period. That way, you’ll always have access to cash at one of over 30,000 surcharge-free ATMs on the CO-OP Network.

For outgoing wires less than $1,000.00, download our online member wire transfer agreement and fax to (818) 973-4912. After sending your fax, please call us at (818) 973-4900 to ensure we have received your request. Requests for outgoing wires received by 12:00 PM will be processed that day. Requests for outgoing wires greater than $1,000.00 must be completed in person at the branch location. For incoming wires, download our incoming wire instructions and provide them to the financial institution sending funds to your TFCU account.

Our FYI Audio Response teller makes it easy to handle your finances from anywhere, anytime—no computer required. To access 24/7 FYI Audio Response Teller, call one of these numbers and enter your account number and PIN code:

• (818) 973-4910
• (818) 973-4900 option “1”
• (800) 835-5394

• 24/7 online account access
• Free service (Long distance rates may apply)
• Check account balances, deposits, and withdrawals
• Report lost or stolen debit, ATM and credit cards
• Activate new debit and ATM cards
• Transfer funds between accounts
• Make loan and credit card payments
• Review cleared check history
• Review loan payment history up to the minute
• Withdraw money by check from account

Learn how to quickly navigate through our 24/7 Audio Response FYI Teller with our user guide.

To access FYI Audio, you’ll enter your account number and PIN. If you need assistance obtaining or resetting your PIN code, please contact the credit union at (818) 973-4900, option “2.”

Download Frequently Asked Questions about our Enhanced Login Security