Account Security

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Account Security Center

Report a Lost/Stolen Card

How do I report a lost or stolen card?

Please contact our office immediately to report a lost or stolen card. During regular business hours: Monday through Friday 8:30 AM to 4:00 PM (818) 973-4900 – Main Office (800) 973-4989 – Toll Free After regular business hours: VISA credit card – (888) 297-3416 or (206) 389-5200 outside the U.S. MasterCard Debit Card – (888) 241-2510 or (909) 941-1398 outside the U.S.

What to do if you are a victim of identity theft?

Your account security is important to us. We have put substantial security measures in place to protect your privacy, identity and TFCU accounts against theft and fraud.

  • Contact the police to file a report. When you talk to the police, make sure you get the police report number and information on how to reach the investigator. Give this information to all the companies you contact in getting your credit cleared up after the crime.
  • Cancel checking and savings accounts and open new ones.
  • Inform your credit union if your wallet or purse was stolen or lost. Tell them what account information, including account numbers, ATM card, or checks it contained.
  • Get a new ATM card, account number, and PIN or password.
  • Document your actions, such as the time and money you spend on straightening out identity theft. In some states, any person found guilty of financial identity theft will be ordered to pay restitution to the victim for any financial loss, including lost wages.
  • Stop payments on outstanding checks.
  • Contact the credit bureaus and have them flag the accounts with a “fraud alert.” Then contact any credit card companies where your accounts may be at risk. Close any affected accounts so that they’re registered as “closed at customer request.” In a few months, order new copies of your reports to verify your corrections and changes, and to make sure no new fraudulent activity has occurred.
  • Keep copies of correspondence and documents related to the theft and make note of all telephone calls, including the date and time of your call and the name and title of the person who assisted you.
  • Contact the government authorities, the Federal Trade Commission (FTC) runs the ID Theft Hotline and the ID Theft Data Clearinghouse.
FTC Identity Theft Hot Line: (877)IDTHEFT (438-4338) Social Security Fraud Hot Line: (800)269-0271 US Postal Inspectors (800)372-8347
Tips To Protect Against Identity Theft
  • Do not give out financial information such as checking and credit card numbers, or your Social Security number, unless you know the person or organization you’re dealing with, even someone claiming to be from your credit union.
  • Report lost or stolen checks immediately. Your credit union will block payment on the check numbers involved. Also, review new deliveries of checks to make sure none has been stolen in transit.
  • Notify your credit union of suspicious phone inquiries such as those asking for account information to “verify a statement” or “award a prize.”
  • Shred any financial solicitations or other credit union statements before disposing of them.
  • Closely guard your ATM Personal Identification Number and ATM receipts.
  • Put outgoing mail into a secure, official postal service collection box.
  • If regular bills fail to reach you, call the company to find out why.
  • If your bills include questionable items, don’t ignore them. Instead, investigate immediately to head off any possible fraud.
  • Order a credit report once a year to review your file and make certain the information is correct. For a small fee, you can obtain a copy of your credit report at any time. The three major credit bureaus are:
Equifax 800-685-1111 Experian 888-397-3742 TransUnion 800-916-8800

TFCU goes to extraordinary lengths to ensure the security of your accounts and personal information.

Download Frequently Asked Questions about our Enhanced Login Security

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