FAQ

Due to Concerns Related to COVID-19, our Hollywood Branch is Temporarily Closed.

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Frequently Asked Questions

We want to make it easy for you to quickly get the answers you need. Here are some questions that we are frequently asked. To speed up your search, we have broken questions down into categories.

When was Technicolor Federal Credit Union founded?

Technicolor Federal Credit Union was founded in 1952.

Why should I join Technicolor Federal Credit Union?

If you are tired of dealing with fee-hungry banks, you should join Technicolor Federal Credit Union. We are a non-profit financial institution that caters to the needs of our members. We offer lower rates on loans and higher returns on savings, and less or no fees on many valuable financial services.

What is the difference between a credit union and a traditional bank?

A credit union offers many if not all of the same services that a bank does, but with lower interest rates on loans, higher returns on savings and lower or no fees on services. A credit union is accountable to the shareholders (the members, depositors, borrowers, etc.) as opposed to a bank that is only accountable to its shareholders (stockholders & wealthy financiers).

Are my savings and deposits insured by a U.S. federal government-backed agency?

Yes, the National Credit Union Administration (NCUA), a U.S. federal government-backed agency insures savings and deposits. For more information about NCUA insurance, go to NCUA.gov to view the details of the security you have with the credit union.

How can I access my credit union accounts?

You can access your accounts with online banking on the internet, with the 24/7 FYI Audio Response Teller by telephone, and in person at one of our two convenient branches in Burbank and Hollywood.

Can I get service by telephone after-hours?

For after-hours and 24/7/365 support, you may use our automated telephone FYI Audio Response Teller. Download our FYI Teller User Guide.

What is your mailing address?

Our mailing address is:

Technicolor Federal Credit Union
434 W. Alameda Ave.,
Burbank, CA 91506

What is Technicolor Federal Credit Union’s routing number?

Our routing number is 322079324.

What are your main contact numbers?

Our main telephone number is (818) 973-4900. For account questions please dial extension “2” and for loan questions please dial extension “3” when you hear the prompt.

What are the hours of your branch offices?

Our regular business hours for the Burbank branch are Monday through Friday from 8:30 AM to 4:00 PM. Our regular business hours for the Hollywood branch are Mondays, Thursdays and Fridays from 8:30 AM to 4:00 PM.

How can I move my money from my bank to Technicolor?

Our online Switch Kit simplifies the process. Download our Switch Kit to find out how to switch direct deposits, set up automatic payments or transfer your savings to a new Technicolor account.

What is a FICO® score, and why is it important to me?

FICO® is a credit score developed by a company once known as Fair Isaac Corporation. It is a number that lenders use to understand your credit risk level. The higher the score, the better. Click here to better understand the importance of your FICO® score.

What is Verified by VISA®?

Verified by VISA® is an added protection to your VISA® card that keeps transactions private.
For more information, click here.

What is MasterCard® SecureCode?

MasterCard® SecureCode is an added protection to your debit card that keeps transactions private. For more information, click here.

What is Technicolor’s fee schedule?

For a schedule of fees, see here.

How do I protect my identity or what do I do if I am a victim of identity theft?

Your account security is important to us. Find the information you need here.

How do I do a wire transfer?

Technicolor Federal Credit Union is a trusted source to wire funds out or receive wired funds into your accounts.
Click here or read the following:
For outgoing wires less than $1,000.00, download our online member wire transfer agreement and fax to (818) 973-4912. After sending your fax, please call us at (818) 973-4900 to ensure we have received your request. Those requests received by 12:00 PM for outgoing wires will be processed that day.

Requests for outgoing wires greater than $1,000.00 must be completed in person at the branch location. For incoming wires, download our incoming wire instructions and provide them to the financial institution sending a wire to your TFCU account.

Who can open an account with Technicolor Federal Credit Union?

Employees of our approved companies and their immediate family members are eligible to become members and open accounts with the credit union. To learn more about membership eligibility, click here.

What types of accounts do you offer?

The credit union offers many different types of accounts including savings, checking, premium checking, business accounts, youth accounts, money market accounts, certificate accounts, IRA and Roth IRA accounts and more.

What is the difference between my regular Spectrum Checking and a premium Spectrum Plus Checking account?

A regular Spectrum Checking account has no monthly fees, while a Spectrum Plus Checking account earns interest, and has more benefits including free online bill epay and more. To see more information about checking accounts, click here.

Can I mail a deposit to my account?

Yes! Simply place your check in a sealed envelope and specify your member number and account suffix (example: “123456-00” for savings or “123456-10” for checking). If you don’t know your full account number you may call the credit union or log in to online banking. Please refrain from sending cash in the mail.

How do I order new checks?

You may order new checks online or by calling the operations department at (818) 973-4900.

Can I order cashier’s checks?

We offer cashier’s checks for a nominal fee. Requests must be made in person at one of our branches during regular business hours.

Can I place a stop payment on a check?

You can place a stop payment on a check for a nominal fee.

How do I view copies of cancelled checks?

You may view copies of cancelled checks in online banking, although please be advised that records may not be available for some dates. Copies of checks can also be ordered in person for a nominal fee at one of our branches during regular business hours.

Do you offer traveler’s checks?

Due to the lack of popularity among our membership, the credit union no longer offers traveler’s checks. We recommend using your debit or credit card while traveling abroad to limit exchange conversion fees, but please let us know in advance of your plans so we can make sure your account is not blocked when you need to use it.

How do I set up direct deposit?

Most companies require you to fill out a form to set up direct deposit. You can request one from your payroll or human resources department, or you may download one from the credit union. Simply input your credit union account number and suffix (example “123456-00” for savings and “123456-10” for checking) on the form and submit it to your payroll department. If you have any questions please contact our operations department at (818) 973-4900 during regular business hours.

I just opened my account, why haven’t I received my new ATM or debit card?

Depending on what day of the week your new account application was processed it may take between 7-10 business days to receive your ATM or debit card. You must also make an initial deposit by cash or check before your first card will be issued.

How long does it take to receive checks?

7-10 business days is the standard turnaround for receiving checks after an order has been placed.

What is the minimum balance requirement for my savings account?

The minimum balance for a regular share savings account is $20.00.

What is the minimum balance requirement for my checking account?

There is no minimum balance for a regular spectrum plus checking account, and you must simply make one (1) transaction per year of $1.00 or more to keep it open. There is a $5,000.00 minimum balance for a Spectrum Plus checking account (premium checking account).

How many transfers per month can be completed between my savings and checking account?

Each member is limited to a maximum of 6 per month includes automatic transfers, online transfers, and withdrawals through the ATM. Withdrawals can also be made in-person or over the phone with a live person.

If I am unhappy for any reason, how do I close my account?

To close your account, please contact our member services department at (818) 973-4900 and request an account closure form.

Do you offer youth savings accounts?

We offer “crew” savings accounts for kids with a low minimum balance. This account comes with online banking so you can start teaching your children how to financially savvy at an early age.

What are the details that I need to know about each Kasasa checking account?

Checking account eligibility is subject to age and ChexSystem verification. This disclosure contains the rules that govern your deposit account as of April 1, 2020.

Account Overview: Kasasa Cash: A free variable rate checking account with no minimum balance that rewards accountholders with dividends and nationwide ATM withdrawal fee refunds when they meet minimum qualifications during the account’s Monthly Qualification Cycle.

Purpose and Expected Use of Account: This account is intended to be the accountholder’s primary share draft account in which payroll transactions and day-to-day spending activities including but not limited to grocery, gasoline, apparel, shopping, dining, sporting and entertainment transactions are posted and settled.

Commensurate with the spending activities identified above, we expect the account’s debit card to be used frequently throughout each month and for transaction amounts to reflect a wide dollar range. Small debit card transactions conducted on the same day at a single merchant and/or multiple transactions made during a condensed time period particularly near the end of a Monthly Qualification Cycle are not considered normal, day-to-day spending behavior.

These types of transactions appear to be conducted with the sole purpose of qualifying for the account’s rewards and thus will be deemed inappropriate transactions and will not count toward earning the account’s rewards. TFCU reserves the right to determine if the account is being maintained for a purpose other than day-to-day, primary use.

Accountholders who persist in making debit card transactions in a calculated and limited fashion in order to meet their monthly qualifications may have their accounts converted to a different share draft account or closed altogether. We also reserve the right to convert the account to a different share draft account if the account does not have consistent active use over 2 consecutive Statement Cycles.

We have the right to close this account at any time, with proper notice. Our decision to close the account will not affect your existing obligations to us including any obligation to pay fees or charges incurred prior to termination. No deposits will be accepted, and no checks will be paid after the account is closed. If the account is closed, you will forfeit any rewards that have not been credited to your account.

A Technicolor Federal Credit Union check for the remaining balance, if applicable, will be mailed to accountholder at the address indicated on our current records. Upon termination of your Kasasa Cash account, any optional add-on products / services associated with this account will also be terminated at the same time.

Dividend Rate & Annual Percentage Yield (APY) Compounding & Crediting: Dividends will be compounded monthly. Dividends will be credited to your Kasasa Cash account on the last day of the current statement cycle. If you close your account before the dividends are credited, you will not receive the accrued dividends. Dividends begin(s) to accrue on the business day you deposit noncash items (for example, checks). “Business Day” means a calendar day other than a Saturday or a Sunday, January 1, the third Monday in January, the third Monday in February, the last Monday in May, July 4, the first Monday in September, the second Monday in October, November 11, the fourth Thursday in November, or December 25. If January 1, July 4, November 11, or December 25 falls on a Sunday, the next Monday is not a Business Day. Statement Cycle· means the period of time for which TFCU provides a summary of the financial activities and transactions that post and settle to the accountholder’s account.

Balance Computation Method: We use the daily balance method to calculate the dividends on your Kasasa Cash account. This method applies a periodic rate to the balance in the account each day.

Dividend Rate & Annual Percentage Yield: When your Kasasa Cash account qualifications are met during a Monthly Qualification Cycle, daily balances over $10,000.00 in your Kasasa Cash account earn a dividend rate of 3.0% APY to 0.50% APY depending on the account’s daily balance. Federally insured by NCUA. Kasasa and Kasasa Cash are trademarks of Kasasa, Ltd., registered in the U.S.A.

What kind of loans can I apply for?

We offer loans for mortgages (1st and 2nd), home equity lines of credit (helocs), car loans (private party sales too), motorcycle loans, boat loans, recreational vehicle (RV) loans, and mobile home loans. We also offer payday loans, personal loans, emergency loans, big ticket loans (loans for a new computer, appliance, vacation or more) and share secured loans and more!

How long does the application process take?

The process can be as quick as the same day. To expedite the process, have your paystubs, W-2s, tax returns, and any other required documentation ready to speed up the process. Our loan officers will work expeditiously to give you a decision on your loan.

How can I apply for a loan?

You can apply for a loan in one of our branches during normal business hours or online by logging into online banking and clicking on “online loan application.” For mortgage applications visit our TFCU mortgage center to start your application.

Do you refinance loans?

The credit union refinances loans from other lenders. This includes refinancing auto loans, personal loans, home loans, and even balance transfers of your existing debt at another institution. All you have to do is contact our loan department at (818) 973-4900 and ask how to refinance your loan today!

What types of auto loans do you offer?

The credit union offers auto loans on new and used cars, even cars purchased from a private party, family member or friend. With these loans, our members can save money with flexible terms.

Do you offer extended vehicle warranties and gap insurance?

The credit union offers extended warranties (mechanical breakdown insurance) and gap insurance at significant discounts compared to more expensive car dealers. If you just bought a car and realized it would be cheaper to refinance with the credit union, ask us how we might be able to get you a refund on your gap or warranty that you purchased and have it replaced with a cheaper alternative with the credit union.

What’s better, 0% financing from the dealer or a credit union loan?

0% financing can actually be more expensive than taking a rebate from the dealer and getting a low rate credit union auto loan. Another option is to contact our Auto Alliance partners discount car buying service and search their inventory of new and used vehicles that are less expensive than the dealer. Plus, our partners won’t try to sell you an expensive warranty or gap policy; they’ll help you get a cheaper one from the credit union.

Can I receive a loan with a lower rate that is secured to my paid-off vehicle?

If you own a vehicle that is paid off and need a personal loan, you can use your paid-off car as collateral to get a lower rate on your personal loan.

What type of insurance am I required to have to satisfy my obligations to my auto loan?

All members are required to hold insurance on their vehicles at all times with minimum coverage amounts. Please make sure you satisfy this requirement or insurance may be forced-placed on your vehicle, which may result in an increase in your principal balance and monthly payments. This is done to protect you and the credit union in case your car is stolen or damaged in an accident. If you have any questions, contact the credit union at (818) 973-4900 and ask to speak to our collections department about insurance requirements.

In what states does Technicolor Federal Credit Union offer home loans?

Technicolor currently offers loans in the states of California (CA), Oregon (OR), Arizona (AZ), Texas (TX), and New York (NY).

How does a home equity line of credit differ from a 1st or fixed 2nd mortgage?

A home equity line of credit is different than a 1st or 2nd mortgage because the monthly payment is based on the amount of money that is drawn from the line of credit. There are two periods of the loan: the draw period (where a borrower can use the line of credit), and the repayment period (where the line of credit can only be paid off). This instrument is typically only available in properties with available credit.

What kind of payday loans do you offer?

The credit union offers alternative payday loans for those struggling to stay afloat. These loans have amounts between $250.00 and $1,000.00, have terms of 1-6 months and have interest rates between 18.00% and 28.00%. There is also a nominal fee charged for this loan.

Do you offer personal loans or emergency loans?

The credit union offers personal and emergency loans for a variety of needs. If you need funds for an unexpected event, ask our loan department how they can help.

What is a big ticket loan?

A big ticket loan is a loan that can be used for just about anything.

Do you do balance transfers?

Yes! The credit union can help you transfer the balance of your credit card or loan from another bank or credit union. A nominal fee may be charged for this transaction.

Do you offer secured credit cards?

Yes! The credit union offers secured credit cards for members who have no credit history or who want to improve their credit. Approval for this card is guaranteed.

Do you offer fixed or variable rates on your credit cards?

Our interest rates on our credit cards are fixed rates.

How do I pay my VISA® bill?

You can pay your VISA® payment with automatic payment or by mailing in a check by the due date.

Do you offer credit cards for people with no credit history?

Yes, if you have never had a credit card or loan before, we offer secured VISA® credit cards. These cards can help you build your credit score and are secured by a deposit into your savings account.

Do you offer credit cards for people with poor credit or bankruptcy?

Yes, you can receive a secured VISA® credit card if you have poor credit or a past bankruptcy.

How do I apply for an increase in my VISA® line of credit?

To apply for an increase in your VISA® credit limit, please contact our loan department at (818) 973-4900 to apply today.

What does it cost to replace a damaged ATM or debit card?

It costs a nominal fee to replace your damaged or lost ATM or debit card and normally takes 7-10 business days to receive it in the mail. Please see our Fee Schedule for current rates.

If my card is lost or stolen, what should I do?

Please contact us to report it immediately.

How do I dispute a VISA® credit card charge?

Please call the branch (818) 973-4900.

How do I dispute a charge on my debit card?

Please call the branch (818) 973-4900.

How do I protect myself against identity theft?

Please visit our Account Security page to learn how you can protect yourself against identity theft.

What is MasterCard® SecureCode?

MasterCard® SecureCode is a service to enhance your existing MasterCard® debit card account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers.

How does MasterCard® SecureCode work?

Once you’ve registered and created your own private SecureCode, you will be automatically prompted by your financial institution at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode will never be shared with the merchant. It’s just like entering your PIN at an ATM.

How does MasterCard® SecureCode protect me?

When you correctly enter your SecureCode during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.

What card do I use? Will I need to get a new card to use MasterCard® SecureCode?

You will be able to use any of your existing MasterCard® credit or debit cards, as long as the cards are from a participating financial institution. If you’re not sure if your financial institution provides this service, please review our list of participating financial institutions. If you don’t see your financial institution listed, check back frequently as the list is updated.

How many cards can I register with MasterCard® SecureCode?

We encourage you to register all of your MasterCard® cards. There is no limit on how many cards you can register.

Can two people with a joint account use the same password or should they register MasterCard® SecureCode separately?

Enrollment is at the account level so the password must be shared.

Where can I shop with MasterCard® SecureCode?

There are more than 350,000 enrolled merchants today and we continue to add new merchants every day. Please check back periodically to see which new merchants have been added to the list. When buying from merchants who do not yet participate in SecureCode, you will still be protected from unauthorized purchases with Zero Liability from MasterCard®.

Can I use MasterCard® SecureCode from any computer?

Because there’s no special software to install, you can shop from any computer meeting the system requirements outlined above and still receive the added protection afforded by MasterCard® SecureCode.

What happens when my card expires or my billing information changes?

Your Credit Union will automatically update this information in your profile.

What happens if I cancel my existing card then get a new one with a different account number?

You will need to register the new card for MasterCard® SecureCode. Simply return to the registration site, and complete the registration process with your new card.

How do I know whether a merchant participates in SecureCode?

Most participating merchants will display the MasterCard® SecureCode logo on their site. However, even if you don’t see the SecureCode logo, the merchant may still be a participant and you will be prompted to provide your SecureCode.

How will the online merchant know that I’m registered for MasterCard® SecureCode?

When you use a card that is enrolled in the MasterCard® SecureCode program at participating online merchants, the merchant automatically recognizes your MasterCard® card number during the transaction.

What happens when I use my SecureCode at a participating merchant?

There is no need to log in or sign in. When you make a purchase at a participating merchant and enter your registered MasterCard® payment details, you will automatically be prompted by your financial institution to enter your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.

What is a Personal Greeting?

The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode. At this time, you’ll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your Credit Union. If the Personal Greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode, but should instead contact our Customer Service immediately by calling the phone number on the back of your enrolled MasterCard® card, to report possible fraud.

What are the Secret Question and Answer?

If you forget your SecureCode when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your purchase will be completed. Once your purchase is completed, you should visit the registration site, click on the “Forgot SecureCode” link and follow the subsequent instructions.

How will SecureCode change the online purchase process?

The online purchase process will not change except that now you will be prompted to provide your SecureCode during checkout. Your SecureCode will never be revealed to the merchant during the checkout process.

Will I be able to make purchases at merchants that accept MasterCard® but do not participate in the MasterCard® SecureCode program?

Yes, you will not be asked for your SecureCode during these purchases.

How is Verified by VISA® an added protection to my VISA® Card, keeping transactions private?

TFCU continues to provide and enhance services to protect your identity and security online when performing online transactions. Verified by VISA® is an added extra layer of security for online purchases so you can feel confident whenever and wherever you use your card. Only you know what your code is—retailers aren’t able to see it so you can trust that your transactions are secure and get independent approval every time.

Verified by VISA® is only one component of our security systems to prevent, detect, and resolve security issues. Specifically designed to make online shopping experiences safer and more secure, Verified by VISA® gives you extra control over your Internet transactions. Verified by VISA® is accepted all over the web in more than 350,000 online retailers. Look for the logo when you are providing your payment information.

What ATMs can I deposit checks in?

You can deposit checks at over 9,000 ATMs worldwide. Simply type your zip code into the ATM locator to find an ATM near you.

Can I mail a deposit to my account?

Yes, you can, simply place a note on the check stating which account and suffix number (example, “account #123456-10”) to deposit the funds into.

How much does it cost to use ATMs with my credit union account?

There is no surcharge to use ATMs on the CO-OP Network. Using other ATMs may result in a surcharge from that institution and the credit union.

How do I get access to online banking?

To get access to online banking call our operations department at (818) 973-4900 and request to sign up for online banking.

How do I reset my online banking password?

You can reset your password by contacting the credit union’s operations department at (818) 973-4900 and ask to reset your password.

How do I use bill pay for free?

You can get free access for online bill ePay by opening a spectrum plus checking account (premium checking) or by making direct deposits of over $300.00 per month to your credit union account.

How long does it take for my bill payment to be credited to the payee?

Please allow a minimum of 7 days for the payee to be credited.

How do I sign up for Technicolor Federal Credit Union Online Statements?

You can sign up online by going to the Home Banking login page. Enter your User ID, which is your membership number, and pre-assigned password. Select the Online Statement button. This will take you to the Electronic Delivery Disclosure Agreement. After reading this agreement, enter the requested information and click the Agree button. That’s it!

How do I log on?

Go to the Home Banking login page. Enter your User ID, which is your membership number, and pre-assigned password. Select the Online Statement button. This logs you into the system and takes you to your available statements.

How do I use Online Statements?

Once you log in to the system, you can navigate through your statements by simply clicking on one of the statements available.
Note: Statements may not be available electronically until the next statement cycle.

Do I have to be a Technicolor Federal Credit Union Home Banking user to view my statements online?

Yes, you do have to be a Technicolor Federal Credit Union Home Banking user to view your statements. Setting up Home Banking is simple. First-time users enter your User ID, which is your membership number, and pre-assigned password. If you need assistance, call us at (818) 973-4900 and we will enable your account. Once you are logged in to Home Banking the Online Statement button will take you to the Online Statement system.

Will I receive notification when my statement is available?

Yes. You will receive an email to notify you that your statement is ready to view online.

Will my electronic statements look the same as my regular printed statements?

Your electronic statements will look very similar to your printed statements and will contain all the information that you previously received by mail.

How can I review statements for previous months?

You can select from any of the statements reflected on the screen.

How do I view the disclosure information for a particular month’s statement?

To view the disclosure information, simply click on the Disclosures icon at the top of the page.

Whom do I contact about statement discrepancies?

To resolve possible statement discrepancies, contact us via telephone at (818) 973-4900, come into the branch, or click on the Reconciliation Form link at the top of your screen for more information.

How can I make a change so that my statements will be mailed to me?

Select the Delivery Options link at the top of your screen. Select the option for “U.S. Mail” and then click the Submit Changes button.

How do I change my email address?

You may update your email address within CU Anywhere Home Banking.

What are the minimum recommended system requirements for Online Statements?

Any system that has internet access meets the minimum requirements for Technicolor Federal Credit Union Online Statements.

What are the suggested web browser settings for Online Statements?

For ideal viewing, we recommend that you set your monitor resolution at 1024 x 768 (or higher) and default font size to “small”. However, minimum resolutions of 800×600 work just fine.

What web browsers can I use to access Online Statements?

For maximum performance, we recommend that you use any browser that supports HTML Version 4.0 or higher, such as Microsoft® Internet Explorer 4.0 or higher, FireFox, or Opera.

How can I save Online Statements to my computer?

Select the save option on the upper left of the Online Statement.
Note: The save option currently only saves in Microsoft® Internet Explorer format.

Can I make a payment to anyone?

Yes, you can pay anyone including your cable company, doctor, or Uncle Charlie.

Can I pay bills with my credit card?

No, the application only accepts payments from demand deposit (checking) accounts.

Can I cancel a payment?

Yes, just click the Cancel link in the Pending Payments section on the Make Payments page.

When will an authorized payment be debited from my account?

If the payee is being paid with either a paper check or an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.

Can I pay a person or business if I don’t have an account number?

Yes, you don’t need an account number to make a payment.

Who has access to my personal information?

You are the only person who can authorize payments to be issued by us against your account. Our representatives access your account information on a need-to-know basis, and only with your approval.

How do I pay someone new?

Just enter the name of the person or business you want to pay in the Pay Someone New entry box and click Add. Next, provide the required information and click Continue. If we need additional information, a second Pay Someone New window appears. That’s it—the person or business will be added to your list and is ready to be paid.

How do I sign up for Technicolor Federal Credit Union Online Statements?

You can sign up online by going to the Home Banking link. This takes you to the Home Banking login page. Enter your User ID, which is your membership number, and pre-assigned password. Select the Online Statement button. This will take you to the Electronic Delivery Disclosure Agreement. After reading this agreement, enter the requested information and click the Agree button. That’s it!

How do I log in?

Select the Home Banking link. This takes you to the Home Banking login page. Enter your User ID, which is your membership number, and pre-assigned password. Select the Online Statement button. This logs you on to the system and takes you to your currently available statements.

How do I use Online Statements?

Once you log on to the system, you can navigate through your statements by simply clicking on one of the statements available.
Note: Statements may not be available electronically until the next statement cycle.

Do I have to be a Technicolor Federal Credit Union Home Banking user to view my statements online?

Yes, you do have to be a Technicolor Federal Credit Union Home Banking user to view your statements. Setting up Home Banking is simple. First-time users enter your User ID, which is your membership number, and pre-assigned password. If you need assistance, call us at (818) 973-4900 and we will enable your account. Once you are logged on to Home Banking the Online Statement button will take you to the Online Statement system.

Will I receive notification when my statement is available?

Yes. You will receive an email to notify you that your statement is ready to view online.

Will my electronic statements look the same as my regular printed statements?

Your electronic statements will look very similar to your printed statements and will contain all the information that you previously received by mail.

How can I review statements for previous months?

You can select from any of the statements reflected on the screen.

How do I view the disclosure information for a particular month’s statement?

To view the disclosure information, simply click on the Disclosures icon at the top of the page.

Whom do I contact about statement discrepancies?

To resolve possible statement discrepancies, contact us via telephone at (818) 973-4900, come into the branch, or click on the Reconciliation Form link at the top of your screen for more information.

How can I make a change so that my statements will be mailed to me?

Select the Delivery Options link at the top of your screen. Select the option for “U.S. Mail” and then click the Submit Changes button.

How do I change my email address?

You may update your email address within CU Anywhere Home Banking.

How can I contact Technicolor Federal Credit Union?

Either stop by a branch, call us at (818) 973-4900 or email us at [email protected]

What are the minimum recommended system requirements for Online Statements?

Any system that has internet web access meets the minimum requirements for Technicolor Federal Credit Union Online Statements.

What are the suggested web browser settings for Online Statements?

For ideal viewing, we recommend that you set your monitor resolution at 1024 x 768 (or higher) and default font size to “small”. However, minimum resolutions of 800×600 work just fine.

What Web browsers can I use to access Online Statements?

For maximum performance, we recommend that you use any browser that supports HTML Version 4.0 or higher, such as Microsoft® Internet Explorer 4.0 or higher, Firefox, or Opera.

How can I save Online Statements to my computer?

Select the save option on the upper left of the Online Statement.
Note: The save option currently only saves in Microsoft® Internet Explorer format.

Having trouble logging in with log in security?

Security refers to preventing unauthorized access to a computer system or network. Internet Banking uses several layers of technology to prevent unauthorized users from gaining access to the internal network. Internet Banking’s security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls. The Internet Banking section is automatically secured/encrypted, but the rest of the website can be accessed as either secured or unsecured.

Unable to log in to Internet Banking?

If you can view the other areas of our website but are unable to access Internet Banking, it may indicate a problem accessing all secure websites. Both your browser and Internet service provider must support secure sites. This website is designed for Microsoft® Internet Explorer 8.0 or higher, Mozilla Firefox 4.0 or higher, or Safari 6.0 or higher for Macintosh. Using other browsers may cause web pages to appear misaligned and prevent access to Internet Banking.

IMPORTANT: It is highly recommended that newer browsers be used to access Internet Banking.

If you are using one of the browsers mentioned above and are still experiencing a problem, the problem may lie with the internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company’s Data Processing Department regarding the problem or try to access Internet Banking from another location.

IMPORTANT: When reporting problems to our Customer Service, have as much information ready as possible (e.g., browser version, etc.).

Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Internet Banking during this session: “Internet Account Access Session Error.” Return to the login screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site, you must accept the cookies. Since there are several within Internet Banking, it is suggested that you disable the cookie alert within your browser while viewing account information.

IMPORTANT: If you are prompted with a dialog box that asks you to re-enter your password, (after initially entering your User ID and Internet Banking password), your browser may not support JavaScript, or JavaScript may not be enabled. An upgrade may be necessary.

If you have already upgraded your browser, the “Enable JavaScript” function may be disabled.

To enable JavaScript in Microsoft® Internet Explorer 8+:

  1. Click on TOOLS.
  2. Select INTERNET OPTIONS.
  3. Click on the SECURITY tab.
    1. Set the Security Level for the Internet Zone to MEDIUM.
    2. Click on the button marked “Custom Level”
    3. Under Java Permissions make sure the radio button is set to Medium Safety.
    4. Under Scripting of Java Applets make sure the radio button is set to ENABLE.
  4. Click on the PRIVACY tab.
    1. Set the Privacy Setting to MEDIUM.
    2. Click Apply.
  5. Click on the ADVANCED tab.
  6. Click on OK until exited completely from options.

To enable JavaScript in Safari 6+:

  1. From the menu bar, click/select the Safari menu.
  2. From the Safari menu, select “Preferences…”.
  3. In the Preferences window, click the “Security” icon/tab.
  4. In the “Web Content” section,
    1. Click (ON) the checkbox for: “Enable plug-ins”
    2. Click (ON) the checkbox for “Enable Java”.
    3. Click (ON) the checkbox for “Enable JavaScript”.
  5. Close the Preferences window.

To enable JavaScript in Mozilla Firefox 4+:

  1. From the menu bar, click on “Tools”.
  2. From the Tools menu, select “Options…”.
  3. In the Options window, select the “Web Features” icon/tab.
    1. Check (ON) the checkbox for “Enable Java”.
    2. Check (ON) the checkbox for “Enable JavaScript”
  4. Click on OK button to close the Options window.

To enable JavaScript in Google Chrome:

  1. From the Tools icon (wrench) select Options.
  2. From the Options menu select Under the Hood.
  3. From the Privacy menu select Content settings.
  4. JavaScript: Allow all sites to run JavaScript (recommended).

What is Multifactor Authentication?

Your online security is important to us, as well as providing you easy and convenient banking tools. Your online banking experience may include a new Enhanced Login Security service to further help protect you from identity theft which is known in the online security industry as Multifactor Authentication, or MFA.

Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass.

Multifactor Authentication means that two or more different types (or factors) of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN code is something you know.

For your convenience, after you successfully authenticate with your User ID, password and Login Security (One-Time Passcode (OTP) or Challenge Questions, if available), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special Browser Cookie will be present on the system, which will act in place of your phone for something you have in your possession.

We recommend you ensure that your browser settings and any antivirus software you have do not delete your cookies (data files) so that you are not prompted to provide Login Security (One-Time Passcode (OTP) or Challenge Questions, if available) every time you log into Internet Banking.

Logging in from a computer you normally use?

When you choose to enroll your computer as PRIVATE, a special Browser Cookie will be present on the system, which will act in place of your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available). You will only need your User ID and password to access your account information.

If you are still getting prompted to provide your Login Security, then please ensure that you have the following:

  • Using one of the Recommended Operating Systems for Internet Banking
  • Using one of the Recommended Browsers for Internet Banking
  • Browser is not set to delete cookies – Please follow the steps listed in this help for your respective browser to determine if cookies are being deleted
  • Any antivirus software is not set to delete cookies
  • No viruses or malware on your computer
  • No usage of a proxy server or “web accelerator” by your internet service provider
  • If using a computer from work, verify that your office technical department is not automating the deletion of cookies

Logging in from a computer you DO NOT normally use?

When you choose to list your computer as PUBLIC, you will need to provide your User ID, password and you will be prompted to provide your Login Security (One-Time Passcode (OTP) or Challenge Questions, if available) each time you log into your account. We recommend this setting when logging in from a library or school computer.

What is password security?

To ensure security, we recommend the following: Never reveal your password. Password refers to your telephone access (audio response system, not Bill Payment) password or the password that you selected when you signed up for Internet Banking. We may alternatively use a different name (e.g. “PIN”). If you have questions about what to enter in order to access Internet Banking for the first time, contact our Customer Service.

  • Important: Some browsers allow you to enable a function to require passwords for specific sites or certifications. In that instance, you should enter the password for the browser.
  • Passwords are case sensitive. Mixing uppercase and lowercase letters are permitted.
  • You can change your Internet Banking password under User Options at any time. It is recommended that you change your password every six months.
  • Warning: We do not have access to your password. In the case of a forgotten password and/or challenge questions, contact our Customer Service and ask them to reset your password for Internet Banking.
  • Use the Sign Off icon to end an Internet Banking session. This will securely close out your Internet Banking session and expire all the cookies that were set in your session. Do not use the Back key.
  • Important: If you do not exit the browser, the browser will allow you to use the Back key to get back into your Internet Banking session should you wish to explore another site.
  • The amount of time you can remain inactive before being automatically logged out of Internet Banking can be set under User Options.
  • Warning: For your own security, keep this time setting as short as possible.
  • It is recommended that you balance your account at least once a month so that any discrepancies can be reported in a timely manner.

What operating systems do you recommended for Internet Banking?

Internet Banking is optimized to use with certified/recommended operating systems. By using a different operating system, you may not be able to take full advantage of all the features within Internet Banking. Here is a list of recommended browsers.

  • Windows Vista
  • Windows 7
  • Macintosh OS X

What are the recommended browsers?

Our site is optimized for use with certified/recommended browsers. If you use a different browser, you may not be able to take full advantage of all the features of the site.
NOTE: At this time Google Chrome is a supported browser, not a recommended browser. In addition, if America Online (AOL) is embedded within a certified browser, it is also considered to be supported. Otherwise, AOL is no longer a recommended or supported browser and has not been tested as thoroughly as a recommended browser.
Be sure to select a recommended or supported version when downloading at the following locations:

What are cookies, and why do you use them?

Cookies are small text files on your system, used to keep track of settings or data for a particular site. Websites can use cookies to identify a returning user or to pass information between web pages in a single visit.

There are two types of cookies: temporary and permanent. Temporary cookies are used and tracked by the browser to pass information and are deleted once the browser is shut down. Permanent cookies are stored on your system and can be accessed again for multiple visits. Permanent cookies usually have an expiration date and will be automatically deleted from your system at that time. Internet Banking uses temporary cookies and may use permanent cookies, but never passes private information through cookies.

An example of how Internet Banking uses a temporary cookie is in the demo. The browser uses the cookie to either show or hide the overview depending on the user’s choice. Every time the demo is used, that cookie will be used and deleted once the demo is exited or the browser is shut down.

Internet Banking also uses a different kind of temporary cookie known as a session cookie, a non-persistent cookie, or a pre-expired cookie. This cookie is used as part of the stringent security measures in Internet Banking to make sure that each page in Internet Banking is not cached or saved on your system. This means that each page must be retrieved from the Web server. This cookie is deleted when a user logs or times out of Internet Banking or if the browser window is closed and ensures that another user on the same computer cannot access the previous user’s Internet Banking session or information.

If you use Enhanced Security, Internet Banking may place a secure permanent cookie on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to a computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used to validate your identity and does not contain any personal information.

What is JavaScript?

JavaScript is a widely accepted, simple programming language that allows a Web site to be more interactive. Web sites can use JavaScript to perform many actions such as calculations, displaying dynamic navigation, and rotating through banner images. By using JavaScript, Web sites can be proactive by making a better internet experience.

An example use of JavaScript in Internet Banking is form validation. Validation is simply enforcing certain rules in different fields. When presented with a phone number field, JavaScript can alert the user if the phone number format is incorrect or if a value in the field is not a number. This allows the form to be filled out and submitted correctly the first time.

If JavaScript is not enabled, some or all of the Internet Banking features may not work. In most browsers, JavaScript is enabled through the adjustment in Security Settings. Please refer to the specific section for your browser by clicking on the link located in the index at the top of the page.

What is SSL?

Before initiating your Internet Banking, we first require that a “secure session” is established using Secure Socket Layer (SSL) encryption. This is a process where the information between our server and your browser is encrypted or scrambled so it cannot be read by unauthorized parties.

A general indicator that you have entered a secure session is when the URL (web address) in the address bar starts with “https” (note the “s” at the end) rather than “http”, your session is secure.

What does display size mean and what display size should I use?

The content of a website is created to be best viewed in a range of display sizes or screen resolutions. The display size maximum is determined by your monitor’s maximum display area (by maximizing your browser window) and the display size minimum is user controlled by resizing the window to be smaller than the maximum area allowed.

By viewing a website at or above the recommended display size or screen resolution all the website content can be seen without scrolling left to right. Each website will vary with their recommended display size or screen resolution, but the most recommended browser display size is 1024 width by 768 height (1024 x 768).

Your monitor’s display size, sometimes referred to as the desktop area is a setting controlled by your Operating System. Please refer to your Operating System documentation on how to determine and change your display size.

What is Adobe Acrobat Reader?

Internet Banking most commonly uses PDF files for Online Statements and Check Images. Adobe Acrobat Reader is a free browser plug-in that can read certain document file types known as PDF (portable document format). Having this plug-in allows you to read a PDF file from your browser window rather than having to open the Adobe Acrobat program to read the file. If you need Adobe Acrobat Reader, click here and follow the directions on Adobe’s website.

What if I am in Compatibility View Mode while using Internet Explorer 10/11?

Browser Settings:
If your Browser Test Utility states that you are using Internet Explorer 7 and you know that you are running IE 8, IE 9, or IE 10/11, you may be running in Compatibility View Mode. To turn it OFF, click Tools icon in the menu bar then click on Compatibility View mode in the drop-down list (it’s a toggle switch). If the checkmark disappears in the menu list, then Compatibility View mode has been shut off and your browser version should now display correctly whenever you check it.

How do I enable cookies when using Internet Explorer 10/11?

If you are using Internet Explorer 10/11, you may be deleting your cookies automatically and will need to change that setting in order to more easily access online banking (skip entering the verification code).

  1. To properly access Online Banking solutions you will need to enable first-party and third-party cookies.
  2. Open your browser, click on TOOLS (also known as Gear icon).
  3. Select Internet Options.
  4. In the GENERAL tab, under the heading Browsing history, uncheck the ‘Delete browsing history on exit’ checkbox.
  5. Click on the Privacy tab.
    1. Click the “Advanced” button.
    2. Select the “Override Automatic Cookie Handling” checkbox.
    3. Select ‘First-party Cookies’ and ‘Third-party Cookies’, if needed.
    4. Select the “Always Allow Session Cookies” checkbox.
    5. Click the OK button.

How do I change my security settings?

  1. Open your browser, click on TOOLS (also known as Gear icon).
  2. Select INTERNET OPTIONS.
  3. Click on the SECURITY tab.
    1. Set the Security Level for the Internet Zone to Medium-high. (if slider bar is not available, click on the button “Default Level”).
    2. Click the OK button.
  4. Click on the PRIVACY tab.
    1. Set the Privacy Setting to MEDIUM.
    2. Click on the button “Advanced”.
    3. Put a checkmark next to “Override Automatic Cookie Handling”.
    4. Under First-party Cookies make sure the radio button is set to ACCEPT.
    5. Under Third-party Cookies make sure the radio button is set to ACCEPT.
    6. Put a checkmark next to “Always Allow Session Cookies”.
    7. Click the OK button.
  5. Click on the ADVANCED tab.
    1. Under Security make sure the checkbox for “Do not save encrypted pages to disk” is blank.
    2. Under the Security Section, put a checkmark next to “Use SSL 3.0” and “Use TLS 1.0”.
  6. Click on OK until exited completely from options.
  7. Then close all browser windows (resets the IE browser settings) and start up the browser again.

How do I delete all temporary Internet files?

WARNING! MFA Impact – Doing this will cause an end-user to be challenged at login on an authorized computer.

  1. Open your browser, click on TOOLS (also known as Gear icon). Select INTERNET OPTIONS.
  2. Click the GENERAL tab.
  3. Under Browsing History, click the ‘Delete…’ button.
  4. In the Delete Browsing History popup window, put a checkmark next to Temporary Internet Files. User may decide whether to put a checkmark in all other boxes in this window.
  5. Click on the ‘Delete’ button at the bottom of the popup window.
  6. Click on OK until exited completely from options.

Deleting Cookies Only:

WARNING! MFA Impact – Doing this will cause an end-user to be challenged at login on an authorized computer.

  1. Open your browser, click on TOOLS (also known as Gear icon).
  2. Select INTERNET OPTIONS.
  3. Click the GENERAL tab.
  4. Under Browsing History, click the ‘Delete…’ button.
  5. In the Delete Browsing History popup window, check the box for Cookies. Uncheck all other boxes in this window, with the possible exception of ‘P/reserve Favorites website data’.
  6. Click on the ‘Delete’ button at the bottom of the popup window.
  7. Click on OK until exited completely from options.

Security/Privacy

The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server.

How Encryption Works

  • When visiting online banking’s sign-on page, your browser establishes a secure session with our server.
  • The secure session is established using a protocol called Transport Layer Security(TLS) Encryption. This protocol requires the exchange of what are called public and private keys.
  • Keys are random numbers chosen for that session and are only known between your browser and our server. Once keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server.
  • Both sides require the keys because they need to descramble (decrypt) messages received. The TLS protocol assures privacy, but also ensures no other website can “impersonate” your financial institution’s website, nor alter information sent.
  • To learn whether your browser is in secure mode, look for the secured lock symbol at the bottom of your browser window.

Encryption Level

The numbers used as encryption keys are similar to combination locks. The strength of encryption is based on the number of possible combinations a lock can have. The more possible combinations, the less likely someone could guess the combination to decrypt the message.

For your protection, our servers require the browser to connect at 128-bit encryption (versus the less-secure 40-bit encryption). Users will be unable to access online banking functions at lesser encryption levels. This may require some end users to upgrade their browsers to the stronger encryption level.

To determine if your browser supports 128-bit encryption:

  • Click “Help” in the toolbar of your Internet browser
  • Click on “About [browser name]”
  • A pop-up box or window will appear.
  • For Internet Explorer: next to “Cipher strength” you should see “128-bit”

If your browser does not support 128-bit encryption, you must upgrade to continue to access the website’s secure pages.

Firefox and Safari – Encryption levels

Both browsers recently designated as supported for use with DI products, Firefox 1.0 and Safari 1.2, use strong 128-bit encryption when accessing secure sites, to ensure safe and secure transmittal of private data such as account and payment information.

Firefox and Safari – How end users can determine which levels of encryption they have

Firefox – In Firefox, this option is not visible until connected to a site. Negotiation occurs between the client browser and the server at run-time. To view the encryption level being used while connected to a specific secure site, you can do the following:

  • Click to the ‘Tools’ menu
  • Select ‘Page Info’
  • Click the ‘Security’ tab
  • Or: double-click the yellow ‘lock’ icon in the lower right corner of the screen while connected to a secure site.

Safari – The Safari browser displays a ‘lock’ icon at the top right corner of the browser window when you’re viewing a secure (https://) site. This symbol is absent when viewing an unsecured (http://) site. Safari can use both 40-bit and 128-bit “strong” encryption; the website determines which level of encryption is used at a given time.

Other browsers that support 128-bit encryption also may work.
More information on some common browsers is available via these links:

24/7 FYI Audio Response

Having access to your account when you aren’t near a computer has never been easier! Access our 24/7 Account Service FYI Audio Response Teller from any telephone. Long-distance rates may apply.

To access 24/7 FYI Audio Response Teller, you will need to call one of these numbers and enter your account number and your secret PIN Access Code:

  1. (818) 973-4910
  2. (818) 973-4900
  3. (800) 835–5394

24/7 FYI Audio Options User Guide

Download our FYI Teller User Guide and learn more about how to start using this service and to quickly navigate through the 24/7 Audio Response FYI Teller.

How do I reset my 24/7 FYI Audio PIN?

FYI Audio identifies you by your account number and your secret PIN Access Code. You can protect your account by not providing this information to anyone. If you require assistance in obtaining or resetting your PIN Access Code, please contact the credit union at (818) 973-4900.

TFCU goes to extraordinary lengths to ensure the security of your accounts and personal information.

Download Frequently Asked Questions about our Enhanced Login Security

What does it cost to replace a damaged ATM or debit card?

It costs a nominal fee to replace your damaged or lost ATM or debit card, and normally takes 7-10 business days to receive it in the mail. Please see our fee schedule for current rates.

If my card is lost or stolen, what should I do?

Please visit our report a lost/stolen card page and report it immediately.

How do I dispute a VISA® credit card charge?

Please call the branch (818) 973-4900.

How do I dispute a charge on my debit card?

Please call the branch (818) 973-4900.

How do I protect myself against identity theft?

Please visit our financial eTools page to learn how you can protect yourself against identity theft.

Do you provide notary services?

Yes, we provide complementary and low-fee notary services for notarizing your credit union and other documents. Please contact our member services department at (818) 973-4900 for more details.

What kind of movie tickets do you sell?

We currently sell discounted Pacific Theatres, Mann Theatres, AMC Theatres and Regal Theatres movie tickets in our branches.

What kind of theme park tickets do you sell?

We currently sell Disneyland, Sea World, Legoland, Six Flags Magic Mountain and Hurricane Harbor tickets in our branches.

Do you offer discounted wireless services?

Yes, we offer a discount of 10% off of Sprint Wireless services for all of our members.

Loan Protection Insurance

When credit union members take on a new financial obligation like a loan, they often ask about what would happen in the event of a death or disability. That’s where loan protection insurance comes in. Credit life and disability insurance can be a big help financially when difficult circumstances arise. Here are a few basic questions about this important financial protection available to credit union members.

What is loan protection?

Loan protection insurance is credit insurance directly tied to your loan. Credit life insurance pays off the loan (or reduces it) if the borrower dies. Credit disability insurance takes over the loan payments if the borrower becomes disabled.

How is loan protection different from other kinds of insurance?

Loan protection insurance takes care of a specific need. It’s designed to make sure debt doesn’t become a burden if the borrower dies or becomes disabled.

How do you get coverage on your loan?

At some time during the process of taking a loan, you’ll be given a chance to enroll in the loan protection program sponsored by your credit union. You’ll also be informed of the cost. If you want loan protection, typically you won’t have to go through a long approval process. Your insurance will become effective as soon as your loan is finalized and the first premium is paid.

Why do people buy loan protection insurance?

It offers a convenient, affordable way to make sure their family or loved ones wouldn’t be saddled with the burden of debt in the event of death or disability. The cost is usually quite affordable.

How is the cost determined?

The cost of credit insurance is determined by your loan balance, not by your age, as it is with most other types of insurance. Your premiums only reflect the cost to insure your loan. For convenience, your premiums are included in your loan payment.

Who provides loan protection insurance?

Loan protection insurance is underwritten by CUNA Mutual, or, in some cases, other carriers. Ask your credit union for a complete description of carriers and plans.

If I already use another bank, how can I utilize the benefits of the credit union?

That’s easy! Most of our members have multiple financial institutions. The best thing to do is to fill out a Direct Deposit Form by clicking here and select to deposit all of your paycheck or a specific dollar amount each pay period (i.e. $500.00, or $250.00 or $50.00, etc …) into your Technicolor Federal Credit Union account. That way if you ever need access to cash you can always have it available at one of our branches or one of over 30,000 surcharge-free CO-OP ATMs. Click here to locate one of our branches or a surcharge-free ATM near you.

Why is a credit union important for me to use?

A credit union is a valuable resource to help you save money each month on your loans and earn more on your savings. The credit union is a non-profit financial institution that passes savings on to you, the member. There are abundant benefits included in your membership including outstanding service, extremely competitive rates, and lower fees, and access to “Members Only Promotions”.

How do I open an account?

Simply fill out a membership application by clicking here or in one of our branches. All you have to do is make an initial deposit of $20.00 and pay a $5.00 lifetime membership fee.

Want to talk to us?

Don’t be shocked. We are happy to listen and start a relationship with you.