At the present time, Technicolor Federal Credit Union participates in several types of services that may be accomplished by electronic transfer: Home Banking and Bill Payer Service; Disclosure information applicable to these electronic services offered by Technicolor Federal Credit Union is given below, with certain specific disclosure information for each service following in separate sections. You understand that the agreements, rules and regulations applicable to your Regular Share Account, Checking Account, Money Market Account and any other applicable account, remain in full force and effect and continue to be applicable except as specifically modified by this Disclosure and Agreement.
By requesting, or using (or authorizing another person or persons to use) your Personal Identification Number ("PIN"), you agree to use the PIN in accordance with the following terms and conditions.
PLEASE READ AND RETAIN FOR YOUR RECORDS IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC FUND TRANSFERS: Telephone us at (818) 973-4900 or (800) 973-4989 or write us at Technicolor Federal Credit Union, 434 W. Alameda Ave., Burbank, CA 91506-3202, as soon as you think your statement is wrong or if you need more information about a transaction listed on the statement or transaction receipt. You must tell us no later than sixty (60) days after the FIRST statement is sent to you on which the problem or error appeared.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may choose not to provisionally credit your account during the additional time that may be required to investigate your complaint or question.
EXCEPTION: We have up to twenty (20) business days to investigate and
provisionally credit your account if the notice of error involves an electronic
fund transfer to or from an account within thirty days after the first deposit
to the account was made (i.e. a new account). For new account transactions, we
may take up to 90 calendar days to complete our investigation.
If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
PRIVACY: We will disclose information to third parties about your account or a transaction only:
If you do not tell us within two (2) business days (48 hours) after you learn of the loss or theft of the PIN, and we can prove that we could have stopped someone from using the PIN without your permission if you had told us, you can lose as much as $500.00.
Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may lose up to $50.00 of the unauthorized transactions, and more importantly, you may not get back any money you lost after the sixty (60) days, if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods. If you authorize someone else to use the PIN, you are responsible for all transactions which that person initiates at any time, even if the amount of the transaction exceeds what you authorize.
LOST OR STOLEN PIN: If you believe the PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: (818) 973-4900 or (800) 973-4989 or write us at Technicolor Federal Credit Union, 434 W. Alameda Ave., Burbank, CA 91506-3202, ATTN: Member Service Department.
BUSINESS DAYS: Our business days are Monday through Friday 9:00 a.m. to 4:00 p.m. Holidays are not included.
OUR LIABILITY: If we do not complete a transaction on time or in the correct amount according to this Agreement, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:
There may be other exceptions stated in state or federal statutes or regulations.
FEES AND CHARGES: The services are subject to the fees and charges as disclosed on the Schedule of Fees and Charges.
You understand that we may offer additional services in the future, if so, you will be notified. The CREDIT UNION reserves the right to impose other charges for the services after notice is given to you as required by law.
HOME BANKING AND BILL PAYER SERVICES
By using, or authorizing another person to use TechnicolorÕs Online Banking program, you are agreeing to all the terms and conditions contained in this agreement.
You authorize us to charge your designated Account(s) for any transactions accomplished through the use of Home Banking and Bill Payer Service, including the amount of any recurring payment that you make, and charge for this service. You authorize us to transfer funds electronically between your designated Account(s) according to your instructions initiated through Home Banking and Bill Payer Service.
RELATION TO OTHER AGREEMENTS: Other agreements you have with the Credit Union are still in effect under this agreement, for example, the terms and conditions relating to your Share, Share Draft or loan accounts still apply to your accounts when you use online banking, including any fees or charges associated with the use of those accounts.
HOME BANKING AND BILL PAYER SERVICES: Home Banking and Bill Payer Services are a computer banking service which will allow you to perform monetary transactions and account balance inquiries without assistance from our staff by using the Credit Union Website and the PIN that we provided you for Audio Response Teller (FYI) described above. You may change the PIN through Home Banking to one specific to this service.
You understand that to use Home Banking and Bill Payer Service, you must have Internet Access through an Internet Provider and Internet Browser software such as Netscape¨ Ver. 3.0 or higher or Microsoft Explorer¨ Ver. 3.0 or higher on a PC or Macintosh. You understand that the Credit Union does not make any warranties on equipment, hardware, software or Internet Provider Service, or any part of them, expressed or implied, including, without limitation, and warranties of merchantibility or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury or damages, whether direct, indirect, special or consequential, caused by the Internal Provider, any related software, or the Credit UnionÕs use of any of them or arising in any way of the installation, use of maintenance of the personal computer hardware, software or other equipment.
TYPES OF AVAILABLE TRANSACTIONS:
All payments and deposits are subject to later verification by the Credit Union. Fees for Home Banking and Bill Payer are disclosed in the Credit UnionÕs Schedule of Fees.
LIMITATIONS ON FREQUENCY AND DOLLAR AMOUNT OF TRANSACTIONS:
HOME BANKING PIN: You understand that you cannot use Home Banking without a
member identification number which we refer to as a PIN and that you will
receive your preselected Home Banking PIN by separate mail or you may select
your own PIN at our office.
You are responsible for the safekeeping of your PIN and for all transactions made by use of Home Banking. You will notify us immediately by phone and send written confirmation if your PIN is disclosed to anyone other than the joint owner of your account. All of your accounts relating to a single member number are available through Home Banking. By allowing another person, including any joint owner, to access Home Banking by using your PIN number, that person becomes an authorized user on any of your accounts linked to Home Banking. You authorize the Credit Union to accept any transfer or payment order initiated by any such authorized user. You further understand and agree that your PIN is not transferable and you will not disclose it or permit any unauthorized use thereof.
BILL PAYER SERVICES AGREEMENT: To use Bill Payer Services through Home Banking, you must complete a Bill Payer Applicant/Agreement and provide us with a voided check from your designated Checking Account. Upon our approval, we will forward the necessary information to Metavante who will provide you with a Bill Payer Account I.D. and Passcode which will allow you to use the services. All payments you make through Bill Payer Service will be deducted from your designated Checking Account. Any payee you wish to pay through Bill Payer must be payable in U.S. Dollars. Each payee must appear on the payee list you create with us and the account you are paying must be in your name. You may not use Bill Payer Service to make payments to a federal, state or local government or tax unit, or to other categories of payees that we may establish from time to time.
You must allow sufficient time for the payee to receive and process the payment before the payment due date (the due date shown on your invoice or provided by the payee). If you do not allow sufficient time, you will assume full responsibility for all late fees, finance charges, or other actions taken by payee. IMPORTANT: Payments may take up to 10 days to reach the vendor (payee), as they are sent either electronically or by check. The Credit Union is not liable for any service or late charges levied against you. You may make arrangements to pay certain recurring bills from your Checking Account.
Metavante is responsible only for exercising ordinary care in making payments upon your authorization and for mailing or sending a payment to the designated merchant in accordance with this Agreement and Disclosure. The Credit Union and Metavante are not liable for any damages you incur, if you do not have sufficient funds in your account to make the payment on the processing date, if the estimated time to allow for delivery to the payee is inaccurate, or due to delays in mail delivery, changes of merchant address or account number, the failure of any merchant to account correctly for the payment in a timely manner, or for any other circumstances beyond the control of the Credit Union or metavante.
A written notice will be sent to you of transactions we are unable to process because of insufficent available funds. In all cases, you are responsible for either making alternate arrangements for the payment, or rescheduling the payment through Bill Payment Service. Insufficient available funds will prevent us from making more payments until resolved.
You authorize us, and any third-party acting on our behalf, to choose the most effective method to process your payments. You will receive a transaction confirmation number for each properly instructed payment. Unless you receive a confirmation number, we shall not be liable for any failure to make a payment.
We may charge your Checking Account on the day that a check or other
transaction is presented to us directly or electronically for payment.
The Credit Union reserves the right to refuse to make any payments, but we will notify you of any such refusal within three (3) business days following receipt of your process date.
Under some circumstances, you may stop or modify some authorized payments.
Payments designated as "Today" transactions cannot be stopped, canceled, or changed once your Bill Payer Service session is terminated. In order to request a stop payment or change a Bill Payer Serice transaction designated. You must contact Bill Payer Service customer service at (800) 973-4989.
If you cancel your Bill Payer Service subscription you must notify us in
Technicolor Federal Credit Union
434 W. Alameda Ave.
Burbank, CA 91506-3202
You will be responsible for all payment instructions made prior to termination and for all other applicable charges and fees. You will cancel all outstanding payment orders with the payee(s) before notifying us to terminate this service.
This agreement, any user's manual, and the applicable fees and charges may be amended by us in the future. In the event of amendment, we shall send notice to you either by mail to your last known address or transmit such notice of the amendment over the Home Banking and/or Bill Payer Service. Your use of the Home Banking and/or Bill Payer Service following the receipt of such notice constitutes acceptance of such amendment.
ADDITIONAL DISCLOSURES APPLICABLE TO ALL ELECTRONIC FUND TRANSFERS COLLECTIONS: You agree that the CREDIT UNION shall be entitled to recover any money owed by you as a result of your use of Home Banking and Bill Payer Services and you agree to repay any withdrawals which create an overdrawn balance upon demand. The CREDIT UNION has a security interest in your present and future shares or deposits and has the right to apply shares or deposits to any money you owe. If any legal action is required to enforce any provision of this Disclosure and Agreement or to recover money owed by you, you agree to pay all costs, including collection costs, attorney's fees, court costs, and any other charges incurred.
TERMINATION OF ELECTRONIC SERVICES: You may, by written request, terminate any of the electronic services provided for in this Disclosure and Agreement. We may terminate your right to make electronic fund transfers at any time upon written notice, provided you are a member in good standing. However, we reserve the right to terminate electronic services immediately, and without notice, if the terms and conditions of any account agreement have been breached by you or you become a member not in good standing.
COPY RECEIVED: You acknowledge receipt of a copy of this Disclosure and Agreement.
APPLICABLE LAW: This Disclosure and Agreement shall be construed and governed in accordance with the laws of the State of California.
SEVERABILITY: If any part of this Disclosure and Agreement should be held to be unenforceable, the remaining provisions shall remain in full force and effect.
NOTICE: IF YOU DO NOT AGREE TO THE TERMS OF THIS DISCLOSURE AND AGREEMENT, DO NOT USE THE HOME BANKING OR BILL PAYER SERVICES.