At the present time, Technicolor Federal Credit Union participates in several types of services that may be accomplished by electronic transfer: Home Banking and Bill Payer Service; Disclosure information applicable to these electronic services offered by Technicolor Federal Credit Union is given below, with certain specific disclosure information for each service following in separate sections. You understand that the agreements, rules and regulations applicable to your Regular Share Account, Checking Account, Money Market Account and any other applicable account, remain in full force and effect and continue to be applicable except as specifically modified by this Disclosure and Agreement.

By requesting, or using (or authorizing another person or persons to use) your Personal Identification Number ("PIN"), you agree to use the PIN in accordance with the following terms and conditions.

PLEASE READ AND RETAIN FOR YOUR RECORDS IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC FUND TRANSFERS: Telephone us at (818) 973-4900 or (800) 973-4989 or write us at Technicolor Federal Credit Union, 434 W. Alameda Ave., Burbank, CA 91506-3202, as soon as you think your statement is wrong or if you need more information about a transaction listed on the statement or transaction receipt. You must tell us no later than sixty (60) days after the FIRST statement is sent to you on which the problem or error appeared.

  1. Tell us your name and account number.

  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may choose not to provisionally credit your account during the additional time that may be required to investigate your complaint or question.

EXCEPTION: We have up to twenty (20) business days to investigate and provisionally credit your account if the notice of error involves an electronic fund transfer to or from an account within thirty days after the first deposit to the account was made (i.e. a new account). For new account transactions, we may take up to 90 calendar days to complete our investigation.
If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

PRIVACY: We will disclose information to third parties about your account or a transaction only:

  1. Where it is necessary for completing a transaction;

  2. To verify the existence and condition of your account for a third party, such as credit bureau or a merchant;

  3. In order to comply with a government agency or a court order, subpoena or other legal document; or

  4. If you give us your written permission.

YOUR LIABILITY FOR UNAUTHORIZED TRANSACTIONS: Tell us AT ONCE if you believe the PIN has been lost, stolen or discovered by an unauthorized person. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum line of credit). If you tell us within two (2) business days (48 hours), you can lose no more than $50.00 if someone used the PIN without your permission.

If you do not tell us within two (2) business days (48 hours) after you learn of the loss or theft of the PIN, and we can prove that we could have stopped someone from using the PIN without your permission if you had told us, you can lose as much as $500.00.

Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may lose up to $50.00 of the unauthorized transactions, and more importantly, you may not get back any money you lost after the sixty (60) days, if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods. If you authorize someone else to use the PIN, you are responsible for all transactions which that person initiates at any time, even if the amount of the transaction exceeds what you authorize.

LOST OR STOLEN PIN: If you believe the PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: (818) 973-4900 or (800) 973-4989 or write us at Technicolor Federal Credit Union, 434 W. Alameda Ave., Burbank, CA 91506-3202, ATTN: Member Service Department.

BUSINESS DAYS: Our business days are Monday through Friday 9:00 a.m. to 4:00 p.m. Holidays are not included.

OUR LIABILITY: If we do not complete a transaction on time or in the correct amount according to this Agreement, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:

  1. If through no fault of ours, your account does not contain enough money (or sufficient collected funds) to complete the transaction;

  2. If the transaction requested would exceed an unused credit limit;

  3. If circumstances beyond our control (such as fire or flood or electrical failure) prevent the transfer, despite reasonable precautions that we have taken;

  4. If the PIN has been lost or stolen and we have blocked the account;

  5. If the funds in your account are subject to an uncollected funds hold, legal process, or other circumstances restricting such transaction or payment;

  6. If the transaction information supplied to us by you or by third parties (e.g., terminal owners, affiliated networks, etc.) is incorrect or untimely;

  7. If the failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.

There may be other exceptions stated in state or federal statutes or regulations.

FEES AND CHARGES: The services are subject to the fees and charges as disclosed on the Schedule of Fees and Charges.

You understand that we may offer additional services in the future, if so, you will be notified. The CREDIT UNION reserves the right to impose other charges for the services after notice is given to you as required by law.


By using, or authorizing another person to use TechnicolorÕs Online Banking program, you are agreeing to all the terms and conditions contained in this agreement.

You authorize us to charge your designated Account(s) for any transactions accomplished through the use of Home Banking and Bill Payer Service, including the amount of any recurring payment that you make, and charge for this service. You authorize us to transfer funds electronically between your designated Account(s) according to your instructions initiated through Home Banking and Bill Payer Service.

RELATION TO OTHER AGREEMENTS: Other agreements you have with the Credit Union are still in effect under this agreement, for example, the terms and conditions relating to your Share, Share Draft or loan accounts still apply to your accounts when you use online banking, including any fees or charges associated with the use of those accounts.

HOME BANKING AND BILL PAYER SERVICES: Home Banking and Bill Payer Services are a computer banking service which will allow you to perform monetary transactions and account balance inquiries without assistance from our staff by using the Credit Union Website and the PIN that we provided you for Audio Response Teller (FYI) described above. You may change the PIN through Home Banking to one specific to this service.

You understand that to use Home Banking and Bill Payer Service, you must have Internet Access through an Internet Provider and Internet Browser software such as Netscape¨ Ver. 3.0 or higher or Microsoft Explorer¨ Ver. 3.0 or higher on a PC or Macintosh. You understand that the Credit Union does not make any warranties on equipment, hardware, software or Internet Provider Service, or any part of them, expressed or implied, including, without limitation, and warranties of merchantibility or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury or damages, whether direct, indirect, special or consequential, caused by the Internal Provider, any related software, or the Credit UnionÕs use of any of them or arising in any way of the installation, use of maintenance of the personal computer hardware, software or other equipment.