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Online
Statements Help
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- How do I sign up for Technicolor
Federal Credit Union Online Statements?
- How do I log on?
- How do I use Online Statements?
- Do I have to be a Technicolor Federal Credit Union Home Banking user to view my statements online?
- Will I receive notification when my statement is available?
- Will my electronic statements look the same as my regular printed statements?
- How can I review statements for previous months?
- How do I view the disclosure information for a particular month's statement?
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- Whom do I contact about statement discrepancies?
- How can I make a change so that my statements will be mailed to me?
- How do I change my e-mail address?
- How can I contact Technicolor Federal Credit Union?
- What are the minimum recommended system requirements for Online Statements?
- What are the suggested Web browser settings for Online Statements?
- What Web browsers can I use to access Online Statements?
- How can I save Online Statements to my computer?
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- Q: How do I sign up for Technicolor Federal Credit Union Online Statements?
A: You can sign up online by going to the Home Banking
link. This takes you to the Home Banking Logon page.
Enter your User ID, which is your membership number,
and pre-assigned password. Select the Online Statement
button. This will take you to the Electronic Delivery
Disclosure Agreement. After reading this agreement,
enter the requested information and click the Agree
button. That's it!
- Q: How do I log on?
A: Select the Home Banking link. This takes you to
the Home Banking Logon page. Enter your User ID, which
is your membership number, and pre-assigned password.
Select the Online Statement button. This logs you
on to the system and takes you to your currently available
statements.
- Q: How do I use Online Statements?
A: Once you log on to the system, you can navigate through your statements by simply clicking on one of the statements available. Note: Statements may not be available electronically until the next statement cycle.
- Q: Do I have to be a Technicolor Federal Credit Union Home Banking user to view my statements online?
A: Yes, you do have to be a Technicolor Federal Credit Union Home Banking user to view your statements. Setting up Home Banking is simple.
First time users enter your User ID, which is your membership number, and pre-assigned password, which are the last 4 digits of your social
security number. If you need assistance, call us at 818-973-4900 and we will enable your account. Once you are logged on to Home Banking the
Online Statement button will take you to the Online Statement system.
- Q: Will I receive notification when my statement is available?
A: Yes. You will receive an e-mail to notify you that your statement is ready to view online.
- Q: Will my electronic statements look the same as my regular printed statements?
A: Your electronic statements will look very similar to your printed statements and will contain all the
information that you previously received by mail.
- Q: How can I review statements for previous months?
A: You can select from any of the statements reflected on the screen.
- Q: How do I view the disclosure information for a particular month's statement?
A: To view the disclosure information, simply click on the Disclosures icon at the top of the page.
- Q: Whom do I contact about statement discrepancies?
A: To resolve possible statement discrepancies, contact us via telephone at 818-973-4900, come into the branch, or click on the Reconciliation Form link at the top of your screen for more information.
- Q: How can I make a change so that my statements will be mailed to me?
A: Select the Delivery Options link at the top of your screen. Select the option for "U.S. Mail" and
then click the Submit Changes button.
- Q: How do I change my e-mail address?
A: You may update your email address within CU Anywhere Home Banking.
- Q: How can I contact Technicolor Federal Credit Union?
A: Either stop by a branch, call us at 818-973-4900 or e-mail us at info@technicolorfcu.org.
- Q: What are the minimum recommended system requirements for Online Statements?
A: Any system that has Internet Web access meets the minimum requirements for Technicolor Federal Credit Union Online Statements.
- Q: What are the suggested Web browser settings for Online Statements?
A: For ideal viewing, we recommend that you set your monitor resolution at 1024 x 768 (or higher) and
default font size to "small". However, minimum resolutions of 800x600 work just fine.
- Q: What Web browsers can I use to access Online Statements?
A: For maximum performance, we recommend that you use any browser that supports HTML Version 4.0 or
higher, such as: Netscape Navigator 4.0 or higher, Microsoft® Internet Explorer 4.0 or higher,
FireFox, or Opera.
- Q: How can I save Online Statements to my computer?
A: Select the save option on the upper left of the Online Statement. Note: The save option currently only saves in Microsoft® Internet Explorer format.
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