ONLINE SERVICES

  1. Estatements
  2. EStatements FAQs
  3. EAlerts

Online eStatements

The Credit Union encourages our members to utilize the convenience of E-Statements, which can be accessed securely in Online Banking.

 

HOW TO SIGN UP FOR E-STATEMENTS:

 

1 - Login to Online Banking from our Homepage

2 - Click "Online Statements"

3 - Click "Delivery Options"

4 - Select "Online Statements" for each account type

5 - Click "Submit Changes"

 

E-STATEMENTS SECURITY:

 

Technicolor FCU goes to extraordinary lengths to ensure the security of your accounts and personal information. When you switch to E-Statements, you can add an extra layer of security to your accounts. While paper mail can be lost, stolen or tampered with, our secure E-Statements can only be accessed from within your Online Banking account, which means that a thief would have to get past your unique member number and password, in addition to our Multi-Factor Authentication (MFA) security protocols.

 

In addition, we never send your E-Statements within the email itself; we only send a reminder that your statement is ready to view in Online Banking. This keeps your personal information behind our secure firewall that only you can access. We recommend that our members use an internet browser that utilizes "private" or "secure" browsing modes where their computers do not "cache" or "store" information viewed on their computer.

 

NEVER MISS A STATEMENT AGAIN WITH E-STATEMENTS:

 

E-Statements can eliminate the problem of having statements lost in the mail. Even if your E-Statements reminder email (which generates on the first day of each calendar month) gets lost in your junk/SPAM email box, your statement will still be available for you to view in Online Banking. These statements are available for downloading and printing (we recommend printing it and not storing the file on your computer for security reasons) for a limited number of months so we encourage our members to access and store their statements as soon as they are ready.

 

If you have any questions or special concerns please contact us at (818) 973-4900, option "2" or by email at info@technicolorfcu.org. We sincerely appreciate your support to help the credit union save the environment!

 

eAlerts

eAlerts is an outstanding tool that can help you manage your account on the go. Even when you are not in front of a computer and logged into Online Banking, eAlerts can help you:

  1. Email and Text Message Notifications*
  2. Balance Updates
  3. Minimum Balance Notification
  4. Withdrawals
  5. Other Important Account Alerts

 

To sign up, login to Online Banking and click on "Account Access" on the top blue navigation bar, and then click on "Notifications" to set up eAlerts.

 

* Standard text messaging and data usage rates may apply. Please contact your telephone provider for rates.

 

Online Statements FAQs

  1. How do I sign up for Technicolor Federal Credit Union Online Statements?
  2. How do I log on?
  3. How do I use Online Statements?
  4. Do I have to be a Technicolor Federal Credit Union Home Banking user to view my statements online?
  5. Will I receive notification when my statement is available?
  6. Will my electronic statements look the same as my regular printed statements?
  7. How can I review statements for previous months?
  8. Whom do I contact about statement discrepancies?
  9. How can I make a change so that my statements will be mailed to me?
  10. How do I change my e-mail address?
  11. How can I contact Technicolor Federal Credit Union?
  12. What are the minimum recommended system requirements for Online Statements?
  13. What are the suggested Web browser settings for Online Statements?
  14. What Web browsers can I use to access Online Statements?
  15. How can I save Online Statements to my computer?
  1. Q: How do I sign up for Technicolor Federal Credit Union Online Statements?
    A: You can sign up online by going to the Home Banking link. This takes you to the Home Banking Logon page. Enter your User ID, which is your membership number, and pre-assigned password. Select the Online Statement button. This will take you to the Electronic Delivery Disclosure Agreement. After reading this agreement, enter the requested information and click the Agree button. That's it!


  2. Q: How do I log on?
    A: Select the Home Banking link. This takes you to the Home Banking Logon page. Enter your User ID, which is your membership number, and pre-assigned password. Select the Online Statement button. This logs you on to the system and takes you to your currently available statements.


  3. Q: How do I use Online Statements?
    A: Once you log on to the system, you can navigate through your statements by simply clicking on one of the statements available. Note: Statements may not be available electronically until the next statement cycle.


  4. Q: Do I have to be a Technicolor Federal Credit Union Home Banking user to view my statements online?
    A: Yes, you do have to be a Technicolor Federal Credit Union Home Banking user to view your statements. Setting up Home Banking is simple. First time users enter your User ID, which is your membership number, and pre-assigned password. If you need assistance, call us at 818-973-4900 and we will enable your account. Once you are logged on to Home Banking the Online Statement button will take you to the Online Statement system.


  5. Q: Will I receive notification when my statement is available?
    A: Yes. You will receive an e-mail to notify you that your statement is ready to view online.


  6. Q: Will my electronic statements look the same as my regular printed statements?
    A: Your electronic statements will look very similar to your printed statements and will contain all the information that you previously received by mail.


  7. Q: How can I review statements for previous months?
    A: You can select from any of the statements reflected on the screen.


  8. Q: How do I view the disclosure information for a particular month's statement?
    A: To view the disclosure information, simply click on the Disclosures icon at the top of the page.


  9. Q: Whom do I contact about statement discrepancies?
    A: To resolve possible statement discrepancies, contact us via telephone at 818-973-4900, come into the branch, or click on the Reconciliation Form link at the top of your screen for more information.


  10. Q: How can I make a change so that my statements will be mailed to me?
    A: Select the Delivery Options link at the top of your screen. Select the option for "U.S. Mail" and then click the Submit Changes button.


  11. Q: How do I change my e-mail address?
    A: You may update your email address within CU Anywhere Home Banking.


  12. Q: How can I contact Technicolor Federal Credit Union?
    A: Either stop by a branch, call us at 818-973-4900 or e-mail us at info@technicolorfcu.org.


  13. Q: What are the minimum recommended system requirements for Online Statements?
    A: Any system that has Internet Web access meets the minimum requirements for Technicolor Federal Credit Union Online Statements.


  14. Q: What are the suggested Web browser settings for Online Statements?
    A: For ideal viewing, we recommend that you set your monitor resolution at 1024 x 768 (or higher) and default font size to "small". However, minimum resolutions of 800x600 work just fine.


  15. Q: What Web browsers can I use to access Online Statements?
    A: For maximum performance, we recommend that you use any browser that supports HTML Version 4.0 or higher, such as: Netscape Navigator 4.0 or higher, Microsoft® Internet Explorer 4.0 or higher, FireFox, or Opera.


  16. Q: How can I save Online Statements to my computer?
    A: Select the save option on the upper left of the Online Statement. Note: The save option currently only saves in Microsoft® Internet Explorer format.

© 2005-2015 Technicolor Federal Credit Union All Rights Reserved. Tel: 818.973.4900


This Credit Union is Federally Insured by the National Credit Union Administration.