ACCOUNTS

LOANS

CREDIT CARDS

ATMs

ONLINE SERVICES

OTHER SERVICES

CARD SERVICES

 

ACCOUNTS

 

Who can open an account with Technicolor Federal Credit Union? Employees of our approved companies and their immediate family members are eligible to become members and open accounts with the credit union.  To learn more about membership eligibility click here.

 

What types of accounts do you offer? The credit union offers many different types of accounts including Savings, Checking, Premium Checking, Business Accounts, Youth Accounts, Money Market Accounts, Certificate Accounts, IRA and Roth IRA accounts, and more.

 

What is the difference between my regular Spectrum Checking and a Premium Spectrum Plus Checking account? A regular Spectrum Checking account has no monthly fees, while a Spectrum Plus account earns interest, and has more benefits including free online bill ePay and more.  To see more information about checking accounts click here.

 

What is Technicolor Federal Credit Union’s Routing Number? The routing number for the credit union is 322079324. 

 

How can I access my credit union accounts? You can access your accounts online through Online Banking, in the branch, or by telephone by calling us during our normal business hours of 8:30 a.m. to 4:00 p.m. except on holidays. 

 

Can I get service by telephone after-hours? For after hours and 24/7/365 support, you may use our Automated Telephone FYI Teller (for more info click here).

 

Can I mail a deposit to my account? Yes!  Simply place your check in a sealed envelope and specify your member number and account suffix (example: “123456-00” for savings or “123456-10” for checking).  If you don’t know your full account number you may call the credit union or log in to Online Banking.  Please refrain from sending cash in mail. 

 

How do I order new checks? You may order new checks by clicking here or by calling the operations department at (818) 973-4900, option “2.”

Back to top

 

Can I order cashier’s checks? We offer cashier’s checks for a nominal fee.  Requests must be made in person at one of our branches during regular business hours.

 

Can I place a stop payment on a check? You can place a stop payment on a check for a nominal fee.

 

How do I view copies of cancelled checks? You may view copies of cancelled checks in Online Banking, although please be advised that records may not be available for some dates.  Copies of checks can also be ordered in person for a nominal fee at one of our branches during regular business hours.

 

Do you offer traveler’s checks? Do to the lack of popularity among our membership, the credit union no longer offers traveler’s checks.  We recommend using your debit or credit card while travelling abroad to limit exchange conversion fees, but please let us know in advance of your plans so we can make sure your account is not blocked when you need to use it.

 

How do I set up Direct Deposit? Most companies require you to fill out a form to set up direct deposit.  You can request one from your payroll or human resources department, or you may download one from the credit union by clicking here.  Simply input your credit union account number and suffix (example “123456-00” for savings and “123456-10” for checking) on the form and submit it to your payroll department.  If you have any questions please contact our operations department at (818) 973-4900, option “2” during regular business hours.

Back to top

 

I just opened my account, why haven’t I received my new ATM or Debit Card? Depending on what day of the week your new account application was processed it may take between 7-10 business days to receive your ATM or Debit Card.  You must also make an initial deposit by cash or check before your first card will be issued. 

 

How long does it take to receive checks? 7-10 business days is the standard turnaround for receiving checks after an order has been placed.

 

What is the minimum balance requirement for my savings account? The minimum balance for a Regular Share Savings Account is $20.00.

 

What is the minimum balance requirement for my checking account? There is no minimum balance for a Regular Spectrum Plus Checking Account, and you must simply make one (1) transaction per year of $1.00 or more to keep it open.  There is a $5,000 minimum balance for a Spectrum Plus Checking Account (premium checking account). 

 

How many transfers per month can be completed between my savings and checking account? Each member is limited to a maximum of 6 per month includes automatic transfers, online transfers and withdrawals through the ATM.  In person or over the phone with a live person there is no limit.

 

If I am unhappy for any reason, how do I close my account? To close your account please contact our member services department at (818) 973-4900, option “2” and request an account closure form. 

 

Do you offer Youth Savings Accounts? We offer “Crew” savings accounts for kids with a low minimum balance.  This account comes with online banking so you can start teaching your children how to financially savvy at an early age.

Back to top

LOANS

 

What kind of loans can I apply for? We offer loans for mortgages (1st and 2nd), Home Equity Lines of Credit (HELOCs), Car Loans (private party sales too), Motorcycle Loans, Boat Loans, Recreational Vehicle (RV) Loans and Mobile Home Loans.  We also offer Payday loans, Personal Loans, Emergency Loans, Big Ticket Loans (loans for a new computer, appliance, vacation or more) and Share Secured Loans and more! 

 

How long does the application process take? The process can be as quick as the same day. To expedite the process, have your paystub’s, W-2s, tax returns, and any other required documentation ready to speed up the process.  Our loan officer’s will work expeditiously to give you a decision on your loan.

 

How can I apply for a loan? You can apply for a loan in one of our branches during normal business hours or online by logging into Online Banking and clicking on “Online Loan Application.”  For mortgage applications visit our TFCU Mortgage Center by clicking here to start your application. 

 

Do you refinance loans? The credit union refinances loans from other lenders.  This includes refinancing auto loans, personal loans, home loans, and even balance transfers of your existing debt at another institution.  All you have to do is contact our loan department at (818) 973-4900, option “3” and ask how to refinance your loan today!

 

What types of auto loans do you offer?  The credit union offers auto loans on new and used cars, even cars purchased from a private-party, family member or friend.  With these loans, our members can save money with flexible terms.

 

Do you offer extended vehicle warranties and GAP insurance? The credit union offers Extended Warranties (Mechanical Breakdown Insurance) and GAP Insurance at significant discounts compared to the expensive car dealers.  If you just bought a car and realized it would be cheaper to refinance with the credit union, ask us how we might be able to get you a refund on your GAP or Warranty that you purchased and have it replaced with a cheaper alternative with the credit union. 

 

What’s better, 0% financing from the dealer or a credit union loan?  0% financing can actually be more expensive than taking a rebate from the dealer and getting a low rate credit union auto loan.  Another option is to contact our partners Auto Alliance and search their inventory of new and used vehicles that are less expensive than the dealer.  Plus, our partners won’t try to sell you an expensive warranty or GAP policy; they’ll help you get a cheaper one from the credit union.

Back to top

 

Can I receive a loan with a lower rate that is secured to my paid off vehicle? If you own a vehicle that is paid off and need a personal loan, you can use your paid off car as collateral to get a lower rate on your personal loan. 

 

What type of insurance am I required to have to satisfy my obligations to my auto loan? All members are required to hold insurance on their vehicles at all times with minimum coverage amounts.  Please make sure you satisfy this requirement or insurance may be forced-placed on your vehicle, which may result in an increase in your principal balance and monthly payments.  This is done to protect you and the credit union in case your car is stolen or damaged in an accident.  If you have any questions, contact the credit union at (818) 973-4900, option “2” and ask to speak to our collections department about insurance requirements.

 

In what states does Technicolor Federal Credit Union offer home loans? Technicolor currently offers loans in the states of California (CA), Oregon (OR), Arizona (AZ), Texas (TX), and New York (NY). 

 

How does a home equity line of credit differ from a 1st or fixed 2nd mortgage? A home equity line of credit is different than a 1st or 2nd mortgage because the monthly payment is based on the amount of money that is drawn from the line of credit.  There are two periods of the loan: the draw period (where a borrower can use the line of credit), and the repayment period (where the line of credit can only be paid off).  This instrument is typically only available in properties with available credit. 

 

What kind of payday loans do you offer? The credit union offers alternative Payday loans for those struggling to stay afloat.  These loans have amounts between $250 and $1,000, have terms of 1-6 months and have interest rates between 18% and 28%.  There is also a nominal fee charged for this loan. 

 

Do you offer personal loans or emergency loans? The credit union offers Personal and Emergency Loans for a variety of needs.  If you need funds for an unexpected event, ask our loan department how they can help. 

 

What is a Big Ticket Loan?A Big Ticket Loan is a loan that can be used for just about anything.

 

Back to top

CREDIT CARDS

 

Do you do balance transfers? Yes!  The credit union can help you transfer your balance of your credit card or loan from another bank or credit union.  A nominal fee may be charged for this transaction.

 

Do you offer secured credit cards? Yes!  The credit union offers secured credit cards for members who have no credit history or who want to improve their credit.  Approval for this card is guaranteed.

 

Do you offer fixed or variable rates on your credit cards? Our interest rates on our credit cards are fixed rates.

 

How do I pay my VISA bill? You can pay your Visa payment with automatic payment or by mailing in a check by the Due Date.

 

Do you offer credit cards for people with no credit history? Yes, if you have never had a credit card or loan before, we offer Secured VISA credit cards.  These cards can help you build your credit score and are secured by a deposit into your savings account. 

 

Do you offer credit cards for people with poor credit or bankruptcy? Yes, you can receive a Secured VISA Credit Card if you have poor credit or a past bankruptcy. 

 

How do I apply for an increase in my VISA line of credit? To apply for an increase in your VISA credit limit, please contact our loan department at (818) 973-4900, option “3” to apply today.

Back to top

 

Why should I join Technicolor Federal Credit Union? If you are tired of dealing with the fee-hungry banks, you should join Technicolor Federal Credit Union.  We are a non-profit financial institution that is caters to needs of our members.  We offer lower rates on loans and higher returns on savings, and less or no fees on many valuable financial services.

 

When was Technicolor Federal Credit Union founded? Technicolor Federal Credit Union was founded in 1952.

 

What is the difference between a credit union and a bank? A credit union offers many if not all of the same services that a bank does, but with lower interest rates on loans, higher returns on savings and lower or no fees on services.  A credit union is accountable to the shareholders (the members/depositers/borrowers etc.) as opposed to a bank that is only accountable to its shareholders (stockholders & wealthy financiers). 

 

Are my savings and deposits insured by a U.S. Federal Government Backed Agency? Yes, the National Credit Union Administration (NCUA) a U.S. Federal Government Backed Agency insures savings and deposits.  For more information click here to view the details of the security you have with the credit union.

 

How can I access my credit union accounts? You can access your accounts with Online Banking on the Internet, with the 24/7 Audio Response FYI Teller by telephone, and in person at one of our two convenient branches in Burbank and Hollywood.

 

What is your mailing address? Our mailing address is: Technicolor Federal Credit Union, 434 W. Alameda Ave., Burbank, CA 91506.

 

What are your main contact numbers? Our main telephone number is (818) 973-4900.  For account questions please dial extension “2” and for loan questions please dial extension “3” when you hear the prompt.

 

What are the hours of your branch offices? Our regular business hours for the Burbank Branch are on Monday through Friday from 8:30 a.m. to 4:00 p.m.  Our regular business hours for the Hollywood Branch are on Mondays, Thursdays and Fridays from 8:30 a.m. to 4:00 p.m.

 

Back to top

ATMs

 

What ATMs can I deposit checks in? You can deposit checks at over 9,000 ATMs worldwide.  Simply type your zipcode into the ATM locator to find an ATM near you.

 

Can I mail a deposit to my account? Yes you can, simply place a note on the check stating which account and suffix number (example, “Account #123456-10”) to deposit the funds into.

 

How much does it cost to use ATMs with my credit union account?  There is no surcharge to use ATMs on the CO-OP network.  Using other ATMs may result in a surcharge from that institution and the credit union.

Back to top

 

ONLINE SERVICES

 

How do I get access to Online Banking? To get access to Online Banking call our operations department at (818) 973-4900, option “2” and request to sign up for Online Banking.

 

How do I reset my Online Banking password? You can reset your password by contacting the credit union’s operations department at (818) 973-4900, option “2” and ask to reset your password.

 

How do I use Bill Pay for free? You can get free access for online bill ePay by opening a Spectrum Plus Checking Account (Premium Checking) or by making direct deposits of over $300 per month to your credit union account.

 

How long does it take for my bill payment to be credited to the payee?  Please allow minimum 7 days for the payee to be credited

Back to top

 

OTHER SERVICES

 

Do you provide Notary Services? Yes, we provide complimentary and low-fee notary services for notarizing your credit union and other documents.  Please contact our member services department at (818) 973-4900, option “2” for more details.

 

What kind of movie tickets do you sell? We currently sell discounted Pacific Theatres, Mann Theatres, AMC Theatres and Regal Theatres movie tickets in our branches.

What kind of theme park tickets do you sell?
We currently sell DisneyLand, Sea World, Legoland, Six Flags Magic Mountain and Hurricane Harbor tickets in our branches.

 

Do you offer discounted wireless services? Yes, we offer a discount of 10% off of Sprint Wireless services for all of our members.

Back to top

 

CARD SERVICES

 

What does it cost to replace a damaged ATM or Debit Card?  It costs a nominal fee to replace your damaged or lost ATM or debit card, and normally takes 7-10 business days to receive it in the mail.  Please see our fee schedule for current rates.

 

If my card is lost or stolen, what should I do?Please visit our Report a Lost/Stolen Card page and report it immediately. 

 

How do I dispute a VISA credit card charge? Please call the branch 818 973 4900, option 3***

 

How do I dispute a charge on my Debit Card? Please call the branch 818 973 4900, option 2.

 

How do I protect myself against identity theft? Please visit our Financial eTools page to learn how you can protect yourself against identity theft.

 

Back to top

© 2005-2015 Technicolor Federal Credit Union All Rights Reserved. Tel: 818.973.4900


This Credit Union is Federally Insured by the National Credit Union Administration.